Privacy Policy
How we collect, use, and protect information on this website
This Privacy Policy explains how the State Consumer Disputes Redressal Commission, Punjab ("Commission", "we", "us") collects, uses, and protects information when you visit the official website of SCDRC Punjab.
Scope
This policy applies to information collected through this website. It does not govern third-party websites linked from this portal, including the e-Jagriti Portal, National Consumer Commission, or other external government websites. Users are advised to review the privacy policies of those sites separately.
Information We Collect
• Information you provide voluntarily, such as name, email address, phone number, or message content when you contact us through official channels or submit forms on this website.
• Technical information collected automatically, including IP address, browser type, device information, pages visited, and approximate access time, for security monitoring, analytics, and service improvement.
• Cookies and similar technologies used to remember preferences (including accessibility and display settings) and to maintain secure sessions where applicable.
Purpose of Use
We use collected information to:
• Operate, maintain, and improve this website
• Respond to enquiries and provide public information services
• Publish notices, orders, judgments, and other official content
• Monitor security, prevent misuse, and comply with applicable law
• Generate anonymised or aggregated statistics for administrative purposes
Legal Basis and Compliance
The Commission processes information in accordance with applicable laws of India, including the Information Technology Act, 2000 and rules made thereunder, and relevant government guidelines for Indian Government websites. Where personal data is processed in judicial or administrative proceedings, such processing is governed by the applicable statutory framework.
Sharing and Disclosure
We do not sell personal information. Information may be shared only:
• With authorised government agencies where required by law or court order
• With service providers assisting in website hosting, security, or maintenance, subject to confidentiality obligations
• When necessary to protect the rights, safety, and integrity of the Commission, this website, or the public
Data Retention
Information is retained only for as long as necessary to fulfil the purposes described above or as required by law, record-keeping rules, or judicial/administrative requirements.
Security
Reasonable administrative, technical, and organisational measures are implemented to protect information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.
Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of personal information you have provided to us, or raise concerns regarding the processing of your data, by contacting us using the details below.
Children's Privacy
This website is intended for general public use and is not directed at children under 18 years of age. We do not knowingly collect personal information from children without appropriate authority.
Changes to This Policy
This Privacy Policy may be updated from time to time. The revised version will be published on this page with an updated effective date. Continued use of the website after changes constitutes acceptance of the updated policy.
Contact
For privacy-related queries, please contact:
State Consumer Disputes Redressal Commission, Punjab
Plot No. 1037, Dakshin Marg, near Ambedkar Bhawan, Sector 37A, Chandigarh - 160036
Phone: 0172-2693737
Email: pun-sCommission@nic.in
Effective date: June 2026