Terms of Use
Conditions governing access to and use of this official website
These Terms of Use govern access to and use of the official website of the State Consumer Disputes Redressal Commission, Punjab ("Commission", "we", "us"). By accessing or using this website, you agree to these terms.
1. Official Information
This website is the official information portal of the State Consumer Disputes Redressal Commission, Punjab. Content published here is provided for general information and public service. While every effort is made to ensure accuracy and timeliness, the Commission does not warrant that all information is complete, current, or free from error.
2. Not Legal Advice
Information on this website, including summaries, FAQs, circulars, and procedural guidance, does not constitute legal advice. For case-specific matters, users must refer to official orders, judgments, and applicable provisions of the Consumer Protection Act, 2019 and rules framed thereunder.
3. Judicial and Official Records
Notices, orders, judgments, and other judicial or administrative records published on this website are provided for public access. In case of any discrepancy between a document on this website and the certified record maintained by the Commission, the certified record shall prevail.
4. Permitted Use
You may view, download, and print content from this website for personal, non-commercial, and informational purposes, provided that:
• You do not modify the content in a misleading manner
• You acknowledge the source as the State Consumer Disputes Redressal Commission, Punjab
• You comply with applicable copyright and government publication norms
5. Prohibited Use
You must not:
• Use this website for any unlawful, fraudulent, or harmful purpose
• Attempt unauthorised access to systems, data, or accounts connected to this website
• Introduce malware, automated scraping tools, or other disruptive technologies without permission
• Misrepresent affiliation with the Commission or misuse official logos, seals, or content
6. External Links
This website may contain links to external websites, including the e-Jagriti Portal and other government resources. These links are provided for convenience. The Commission does not control and is not responsible for the content, privacy practices, or availability of external websites.
7. Intellectual Property
Unless otherwise stated, content on this website—including text, logos, design elements, and official publications—is owned by or licensed to the Commission and protected under applicable intellectual property laws. Unauthorised reproduction or commercial use is prohibited.
8. Limitation of Liability
To the fullest extent permitted by law, the Commission shall not be liable for any direct, indirect, incidental, or consequential loss arising from use of, or inability to use, this website, including reliance on information published herein or temporary unavailability of the site due to maintenance or technical issues.
9. e-Filing and Online Services
Online complaint filing, appeal filing, and case status services are provided through authorised national portals such as the e-Jagriti Portal. Use of those services is subject to the terms and conditions of the respective portal operator.
10. Accessibility
The Commission is committed to improving website accessibility. Users experiencing difficulty accessing content may contact us or refer to our Accessibility Statement.
11. Modifications
The Commission may revise these Terms of Use at any time. Updated terms will be posted on this page. Your continued use of the website after changes are published constitutes acceptance of the revised terms.
12. Governing Law and Jurisdiction
These Terms of Use are governed by the laws of India. Courts and tribunals at Chandigarh shall have exclusive jurisdiction over disputes relating to use of this website, subject to applicable law.
13. Contact
For questions regarding these Terms of Use, please contact:
State Consumer Disputes Redressal Commission, Punjab
Plot No. 1037, Dakshin Marg, near Ambedkar Bhawan, Sector 37A, Chandigarh - 160036
Phone: 0172-2693737
Email: pun-sCommission@nic.in
Effective date: June 2026